Below are answers to the most common questions we receive about BioGenix Peptides. If you need additional assistance, our support team is always available.

Shipping & Storage Questions

How are products shipped?

-All orders are shipped in discreet, secure packaging.

-Peptides are delivered in lyophilized (freeze-dried) form unless otherwise noted.

-Orders are typically fulfilled within 1–2 business days.

Do peptides require refrigeration during shipping?

-Lyophilized peptides are stable at ambient temperatures for short transit periods.

-Once received, store according to our Usage & Handling guidelines (generally refrigerated at 2–8 °C or frozen for long-term storage).

Do you ship internationally?

-No, we currently serve research institutions domestically.

-Customers are responsible for understanding and complying with their local import regulations before placing an order.

Order & Payment Policies

What payment methods are accepted?

-We accept all major credit cards and approved third-party processors.

-Orders must be paid in full prior to shipment.

Can I cancel or change an order after placing it?

-Orders can be modified or cancelled only before shipment has been processed.

-Contact customer support as soon as possible if adjustments are needed.

Do you offer refunds?

-Due to the sensitive nature of research products, returns are only accepted if there is an error in fulfillment or a verified product issue.

-Please review our full refund and replacement policy on the website for details.

Safety & Compliance Reminders

Are BioGenix peptides for human use?

-No. All products are supplied strictly for laboratory, in-vitro, or pre-clinical research purposes only.

-They are not intended for human or veterinary consumption, treatment, or self-administration.

Do I need special facilities to purchase peptides?

-Customers must have the proper equipment, facilities, and trained personnel to handle research chemicals safely. It is the customers responsibility to adhere to this standard.

Why are these disclaimers important?

-Regulations require that research peptides are clearly labeled as “For Research Use Only.”

-This ensures compliance, protects researchers, and prevents misuse outside of controlled laboratory environments.

NOTICE OF COMPLIANCE

The mission of BioGenix Peptides™ is to provide researchers with the highest-quality, Ultra-Pure Series™ compounds to help unlock the full potential of this evolving field. With precision, purity, and scientific integrity at the core of our operations, BioGenix Peptides™ is dedicated to supporting responsible exploration and discovery

Products from BioGenix Peptides™ are not intended for human consumption. They are supplied exclusively for in-vitro and pre-clinical research purposes.

By purchasing or using these products, the Customer accepts full responsibility for their handling and use, and agrees to indemnify and hold BioGenix Peptides™ harmless from any claims resulting from misuse.