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A: Not at this time. BioGenix currently ships within the United States only. As we expand, we may add international options — but for now, all orders must be delivered to U.S. addresses.
A: All orders ship within 1–3 business days after payment is confirmed. Orders placed before 2:00 PM EST ship the same day.
A: Standard delivery within the U.S. is typically 2–9 business days, depending on your location and your selected shipping option.
A: Once your order ships, you will automatically receive an email with your tracking number. You can also track your order from your BioGenix account dashboard.
A: Contact us immediately with your order number. We will help investigate, file a claim with the carrier, and provide a solution — whether a replacement or refund — depending on the situation.
A: Yes — if you contact us within 1 hour of placing the order, we can usually make changes or cancel it. Once the order has been processed or shipped, it can no longer be modified.
A: Due to the nature of our products (research-grade chemicals), we cannot accept returns. If you received the wrong item or it arrived damaged, contact us immediately so we can resolve the issue.
A: Refunds are handled on a case-by-case basis. If there was an order error or the product arrived damaged, we will assist with either a replacement or refund depending on availability.
A: All products are intended strictly for research, laboratory, and analytical use. They are NOT for human or animal consumption, medical use, or cosmetic application.
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